TVS Supply Chain Solutions (TVS) have announced an extension to their 14 year aftermarket services agreement with the UK’s largest Refuse Collection Vehicle manufacturer, Dennis Eagle.
Through this period Dennis Eagle have established themselves as the market leader for the design and manufacture of pioneering refuse collection vehicles, fully tailored to the needs of their clients and supported by a world class, aftermarket service, supplying both genuine spare parts and providing customers with comprehensive service and repair solutions.
Through their aftermarket capabilities, TVS have supported Dennis Eagle’s success with the range of services provided to them extending from the purchasing and storage of parts, through to next day delivery. TVS’ in-house demand planning and forecasting system has raised parts availability to the highest levels in the sector. TVS also provide both technical publications and an electronic parts catalogue, allowing customers to accurately identify parts diagrammatically and based on their vehicle specification, identity and price before placing an order.
Dennis Eagle and TVS are aligned in their aim to provide industry leading customer service through continuous improvement initiatives and innovation.
Martin Warington, TVS Sales & Commercial Director commented, ‘this is great news for both parties and builds on a unique 14 year relationship based on trust, integrity and working in close partnership.'
Geoff Rigg, Aftermarket Director at Dennis Eagle commented, ‘Dennis Eagle is well known for its sector leading parts support and TVS play a vital role with achieving this performance.'