General Manager - (Service Centre Manager)
A leading distributor and wholesaler
Key leadership opportunity
About Our Client
Alliance Healthcare is one of the leading distributors and wholesalers of pharmaceutical, medical and healthcare products in the UK.
They are looking for a Service Centre Manager to be responsible for the cost effective operation of their Letchworth Service Centre.
The business deliver products to all of the nation's 16,500 dispensing points which include community pharmacies, dispensing doctors and hospitals. Through their network of distribution centres, they provide twice daily delivery to their customers throughout the UK.
12,000 product lines available twice a day
9,000 products available next day
2.2 million items picked per day
12,000 enquiries per day
16,500 dispensing points to reach twice a day
28,000 deliveries per day
42 million miles are driven per year
50,000 totes and 28,000 third party parcels per day
Alliance Healthcare pride themselves on the consistent high service levels they provide to their customers - frequency of delivery, product availability, delivery accuracy, timeliness and reliability at competitive prices. They work closely with pharmaceutical manufacturers who are increasingly changing and adapting their approaches to distribution.
As a key leader within the Alliance Healthcare UK Operations team, this role is responsible directly for the Alliance Healthcare Letchworth site.
The Service Centre Manager will be responsible for a team of c300 including 4 direct reports to include:
Fleet & Transport Manager
Warehouse Operations Manager
Compliance & Inventory Manager
The Service Centre Manager leads the Service Centre management team and interfaces internally with teams from commercial categories, sales channels, support functions (HR, IT, Finance) and externally with manufacturers, regulatory authorities and recognised trades unions.
The Service Centre Manager will be measured on the following:
The ability to lead and motivate a team
Employee engagement and people development
Driving a best practice CI culture
Implementing processes that deliver positive change
The Successful Applicant
The successful candidate will have the following experience:
Previous experience of managing a fast moving, high volume logistics operations
Significant experience of managing budgets, KPIs and operational environments
Excellent distribution and fleet management experience required
Experience of a customer focused environment
Proven track record of delivering transformational change and managing Supply Chain Operations
Previous experience of leading and engaging a large number of people
Exemplary people and management skills
Used to working under pressure, pragmatic and ambitious
Ability to influence multiple stakeholders and operate effectively in a complex matrix organisation
Advanced computer literacy including analytical capability
Demonstrate strong financial knowledge of managing a Cost Centre and P+L
Experience of managing within a unionised environment is advantageous
What's on Offer
A competitive salary and package is on offer.
Quote job ref: 13978663
+44 20 7269 2403