CILT - PalMark
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The Chartered Institute of Logistics and Transport’s Public Authority Benchmarking Club - PalMark - has been designed by Public Sector members, for Public Sector members, to pursue operational excellence across 12 critical business disciplines:
  • Fleet 
  • Work Related Road Safety 
  • HR / Continuous Improvement 
  • Infrastructure 
  • Operations 
  • Risk Management 
  • Passenger Transport
  • Environment 
  • Outsourcing 
  • Vehicle Maintenance 
  • Procurement and Purchasing 
  • Collaborative Working
Based on the survey questions each member completes, PalMark provides a report containing accurate and relevant key performance indicator data, enabling each club member to measure external contractors and internal departmental performance. Using PalMark, Public Authorities can manage performance in areas vital to the continued delivery of lean and efficient public services.


Click the tabs below to learn more about PalMark!

  • Membership
  • Testimonials
  • PalMark Members

Membership of the PalMark Club includes:

  • A confidential tailored report which includes a traffic light system of analysis
  • Quarterly meetings to discuss survey results, common  issues and emerging trends
  • Focus groups and topic specific surgeries exploring widespread operational issues and identifying solutions 
  • Interaction with the other Institute benchmarking clubs LogMark and BusMark
Join PalMark today, call 01536 740123 or email for more information. 


In these austere times being able to benchmark your service against your peers is always a good exercise; the advantage with PALMARK is the ability of CILT to compare that data with other industry leading companies in the commercial sector” 
Ed Cross, Head of Engineering Transport Services, London Borough of Redbridge

Benchmarking has been vital to evaluate our services and make sure that our contracts are competitive/compliant and in line with other Public Authorities, especially throughout the government spending reviews.” 
- Vince Dignam, Business Improvement & Performance Manager, City of London Corporation

PalMark is fast becoming an integral device within our fleet function for measuring performance efficiencies” 
- Ian Bourton, Fleet Manager, Oxford City Council

New York City is a government committed to best practices and operational excellence.

In June 2016, NYC presented at a Future Fleets Forum in the UK and met with leaders throughout the fleet industry here. To continue this collaboration and help share good ideas and best practices, we are pleased to become the latest members of Palmark, the Institute’s Public Authority benchmarking club.

- Keith T. Kerman, Deputy Commissioner, Chief Fleet Officer, New York City

Join PalMark today, call 01536 740123 or email for more information. 

PalMark Members


Join PalMark today, call 01536 740123 or email for more information.


Registered Office:

Earlstrees Court, Earlstrees Road, Corby
Northants, NN17 4AX
Main Switchboard: 01536 740100

Company Registration Number: 2629347 
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Charity Registration Number: 1004963

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