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Royal Mail delivers Quality of Service

17 May 2017/Categories: CILT, Industry News, Logistics & Supply Chain


(IMAGE SOURCE: Supply Chain Digital)

Royal Mail’s Quality of Service report for financial year 2016-2017 reveals it has exceeded its regulatory First Class mail target, with 93.1% of this mail delivered the next working day. 

It also exceeded its Second Class mail target of 98.5%, delivering 98.9% of this mail within three working days. 

During the fourth quarter of the year, Royal Mail also delivered 93.1% of First Class mail on time and 98.8% of Second Class mail on time.

For 2016-17, at an individual postcode level, 110 of 118 postcode areas met or exceeded their targets over the year. Allowing for the margin of error in sampling, 117 of 118 postcode areas were within the target range.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. It has one of the highest Quality of Service specifications of any major European country.

Sue Whalley, Chief Operations Officer, Royal Mail said: “We are very proud of the service we offer our customers. Our postmen and women deliver to some of the most challenging performance targets in Europe.

“I would like to thank all our people for their great efforts throughout the year. We are committed to maintaining and improving these high standards of service for all our customers.”

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