CILT - S&OP, Service and Servitisation
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Welcome to Service and Servitisation Forum

In today’s uncertain times, a clear vision and strategy of where you need to be is key to moving your business into new markets, new geographies and ahead of your competition. Success lies in the ability of your organisation to tie goals, strategy and execution into a single, measurable plan. 

Today, customers demand services and solutions, not just products. This is an opportunity for companies to increase their revenues and develop long-term relationships with their customers.

In a service driven world, servitisation enables companies to grow by putting aftermarket services first. Servitisation is the natural extension of companies supplying spare parts and providing after sales support to the customer. 

Servitisation has been around since the late 1980s but only recently has it started to gather pace. Manufacturers are considering how they reposition their offering to their market in a way that better aligns their interests with those of their customers. Servitisation can bring fundamental gains offering the opportunity to establish close strategic relationships with customers.

Making the shift to servitisation starts when you, your delivery partners and your customers are all willing to embrace the changes. This Forum will successfully pull together all aspects of servitisation to increase your company’s stature.

Forum Leader

Peter is a Chartered Process Engineer who has 35 years’ experience of working as an operations manager in a wide variety of verticals and across public, private and third sectors. He is Chair of OM Steering Group and has recently joined CILT (UK) Board to represent the interests of Operations Management sector during the merger of IOM into CILT. Beyond CILT Peter is Director of Operations at Ψ Practical Service Improvement. He helps people to realise their dreams, goals and desired outcomes. Currently he works on Business Process Innovation across UK government. Peter enables Ψ’s clients to achieve greater operational efficiencies, performance and maximise their return on investment in existing or planned large scale IT implementations and business strategies. He has nearly 25 years’ experience working as a commercially oriented Senior Operations Manager leading business change in a variety of blue chip, international private, NHS and other UK public sector settings; including partnering and leveraging improvement with corporate suppliers, customers and government regulators.



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