02 October 2019/Categories: CILT, Industry News, Active Travel & Travel Planning, Aviation, Transport Planning
They are not the first robots to creep into the travel experience. A robot called Pepper provides advice and assistance to Eurostar passengers at London St Pancras, two Peppers process passengers at Taipei’s International airport, while Marriott, Hilton and Mandarin Oriental have all invested in robot staff at some of their hotels. In 2015 the Henn-Na Hotel in Nagasaki became the first hotel run by robots, though reportedly had to fire half its non-sentient staff earlier this year after the experience failed to reduce costs or workload for employees. More recently, robots have been parking cars at Lyon-Saint Exupéry and Gatwick airports.
Source: Business Traveller
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