The government has published a new Aviation Passenger Charter, developed by government, industry, consumer and disability groups in partnership, outlining what passengers can expect if confronted with flight delays and cancellations.
The new Aviation Passenger Charter will act as a one-stop shop so passengers know their rights for their entire journey – from booking, travelling to and through the airport, during the flight and returning to the UK.
It outlines what aviation passengers can reasonably expect from airlines, travel agents, tour operators and airports, and what do if things go wrong. This includes advice on what to do if flights are cancelled or delayed, or if baggage goes missing, as well as guidance on how to complain if passengers feel they have been treated unfairly.
The measures are part of the government’s 22-point plan which will aim to ensure passengers don’t face a summer of disruption.