£13 million upgrade for customer information in busiest Scotland stations - CILT(UK)
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£13 million upgrade for customer information in busiest Scotland stations

01 November 2023/Categories: Active Travel & Travel Planning, Logistics & Supply Chain, Rail


Edinburgh Waverley and Glasgow Central are Scotland’s busiest stations and are now being upgraded with high-definition customer information screens.

The new screens, part of a wider £13.3m investment across Scotland’s Railway, display clear information with white text on a black background, providing a much easier-to-read format than previous versions. 

The screens are estimated to be completed in the two station this November with more underway until February 2024 adding to the already improved public address systems and screens installed across Scotland.    

Chris King, Station Manager at Edinburgh Waverley said: “It’s great to see the new screens in place at Edinburgh Waverley.

“We regularly experience four seasons in one day here in Scotland, and so it’s great news for our passengers that the information screens can adjust to the ever-changing light.”

Phil Campbell, ScotRail Customer Operations Director, said: “Everyone across Scotland’s Railway is committed to delivering the best possible service for our customers, and customer information is a huge part of that.

“The new information screens being installed at Edinburgh Waverley, Glasgow Central, and across the country make it even easier for customers to access live travel information. 

“These high-tech screens support a sustainable railway and contribute to our journey towards net zero.” 

The screens are said to be low power, clearer in all lighting conditions and respond to changes in ambient lighting using smart power management to support Scotland’s Railway’s net zero aims. The screens display sleeps during the night saving the system energy and extends its working life. 

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