BMW is experiencing difficulty delivering spare parts thanks to a new supply management system.

Logistical problems at the central warehouse in Dingolfing, Germany, means around ten per cent of parts are not available. This is causing problems in America and China, Bloomberg reports.

Delays started over two months ago, when the changeover in logistics occurred, but its resulting effects are still being felt. This is because the Dingolfing warehouse services 40 BMW parts-distribution centres. In Germany itself, the facility also supplies around 300 repair shops directly.

Burkhard Weller told Bloomberg that the resulting problems mean BMW has to "disappoint about 180 customers per month", equating to 20 per cent waiting for major repair services as a result.

Staff at the warehouse have also been working extra shifts to help move spare parts to distribution centers since the beginning of June. It is expected employees will continue with additional hours until the end of the year in a bid to cut down on delays.

After-sale business is typically a common and important revenue of profit for the car manufacturer and so it will want to get the issue sorted quickly.

IBM was the original contract on the project, but it is no longer involved in any part of the programme.