07 October 2015/Categories: CILT, Industry News, Rail, Transport Planning
Virgin has become the first train company to automatically compensate some passengers if they are delayed. From Saturday 3 October, travellers using its services on the West Coast mainline - and who book their tickets via the company app or website - will receive automatic repayments. The government urged other train operators to follow suit. The idea follows the announcement that delayed passengers now have the right to compensation in cash. Until this summer, all compensation was paid in vouchers. "Our plan is to make sure passengers across the country benefit from schemes like this, and we are encouraging other operators to roll out similar schemes nationwide," said Transport Secretary Patrick McLoughlin.
Source: BBC
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