17 November 2015/Categories: CILT, Industry News, Active Travel & Travel Planning, Bus & Coach, Transport Planning
Bus Users has appointed Natacha Tagholm as the new Deputy Director for England. Natacha will be responsible for managing the team in England under Director, Dawn Badminton-Capps, and working to drive forward Bus Users’ mission to improve standards in services and make the bus a viable choice for everyone. In welcoming Natacha to the post, Dawn said: “We are very pleased that Natacha is joining us. Her knowledge of the industry and customer service skills will add even greater value to the England team.” Before joining Bus Users, Natacha was Regional Customer Service Manager for First in the South West and Wales, responsible for using customer feedback to improve services as well as community and customer engagement, particularly with schools and disability groups. Having lived and worked overseas, Natacha brings with her a wealth of customer service knowledge gained across a number of cultures and industries. Natacha officially takes up the role on Monday 16 November 2015.
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