Royal Mail has been appointed by British fashion brand River Island to handle customer deliveries across the UK using its Tracked 48 services

The two year contract covers the collection and delivery of items. It adds to Royal Mail’s existing contract to handle customer returns

River Island is one of Britain’s best-loved fashion brands. Delivering outstanding customer service is at the heart of the River Island brand promise

Royal Mail is the UK’s most trusted delivery provider for online shoppers. With 75 per cent of online shoppers saying they would be more likely to use an online retailer if their items were delivered by Royal Mail (Delivery Matters 2016)  

Royal Mail’sTracked services provide end-to-end tracking for businesses posting parcels to addresses in the UK and customers using a business return service

Last year, Royal Mail announced a series of improvements to its Tracked service to increase retailer confidence in the products and make its services more accessible, convenient and flexible – see below
 
Royal Mail has been appointed by British fashion brand River Island to handle its customer deliveries across the UK using its Tracked 48 services.

The two year contract covers the collection and delivery of items from its main warehouse in Milton Keynes to customers nationwide. It adds to Royal Mail’s existing contract to handle customer returns using Royal Mail’s Tracked Returns service.

Last year, Royal Mail announced a series of improvements to its Tracked services to increase retailer confidence in the products and make its services more accessible, convenient and flexible.
These include:
·        increasing the weight limit to 20kg across the product range
·        increasing the compensation it offers from £50 to a maximum of £100
·        extending the acceptance time of consignments into its network to 23.59 on Tracked 48
·        improving access to its network by allowing customers to submit items over the weekend for weekday delivery

From its origins over 50 years ago when it was established in London by Bernard Lewis, River Island has grown to become one of Britain’s best-loved high street and online fashion brands, with exceptional customer service at its heart. The company will use Royal Mail’s detailed Tracked reporting suite to enable its team to deliver on its customer service promise. The reporting offered with Royal Mail Tracked products is powered by Royal Mail’s ongoing investment in barcoding and tracking technology.

Sunil Bhudia, Ecommerce Logistics Manager, River Island said: “River Island, is a favourite on-trend British brand for families all over the UK. More and more customers are demanding a seamless multichannel experience, so it's really important that our customers trust that we can consistently deliver on speed and convenience particularly for those customers who choose to shop with us online. Our partnership with Royal Mail will enable us to do this and continue to keep customers at the heart of everything we do.”