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Holland & Barrett and CollectPlus announce partnership

12 April 2018/Categories: CILT, Industry News, Logistics & Supply Chain, Freight Forwarding


Holland & Barrett to offer Click & Collect and Returns to customers at 7,000 CollectPlus stores across the UK. Holland & Barrett customers can now pick up and return their online shopping from any CollectPlus store at a convenient time that suits them. 

Holland & Barrett is paving the way for UK customers to receive deliveries of their health and wellness products in a tailored solution suited to their busy lifestyles. UK customers will now be able to Click & Collect their online purchases from Holland & Barrett at any one of more than 7,000 local convenience stores, newsagents, supermarkets, shopping centres and petrol stations across the UK via the CollectPlus network. The Click & Collect service costs £2.99 for orders under £20 and is free thereafter, while the Returns service is free for all customers. 

CollectPlus will confirm customer orders via email or SMS once parcels are available for collection and will send reminders after three days and seven days of the parcel arriving at the selected collection point. Customers will also be able to easily track their orders using the CollectPlus app. The new service is designed to better assist Holland & Barrett customers with planning their parcel collections and builds on the existing home delivery relationship between Holland & Barrett and CollectPlus’ sister brand Yodel.

Geoff Shucksmith, Supply Chain & Logistics Director at Holland & Barrett, said: “As we continue to expand our online offering to provide greater convenience to our customers, a partnership with CollectPlus was a natural fit for us. For many of our customers, home delivery isn’t the most suitable option to fit around their busy schedules. Therefore, our online customers will greatly benefit from the added ease that CollectPlus can provide, as they will be able to pick up and, if necessary, return their purchases at any CollectPlus store at their own leisure and at a convenient time for them” 

Commenting on the partnership, Neil Ashworth, chief executive at CollectPlus, said: “Our new partnership will put Holland & Barrett customers at the centre of the online shopping experience, allowing them to collect their orders at a convenient time around their busy lifestyles. We look forward to seeing the positive impact this partnership will have on Holland & Barrett customers, as both our Click & Collect and Returns services become an integral part of its customer experience.”

The CollectPlus service has been tailored to suit the needs of 21st century consumers, to whom time is precious and convenience is paramount. Across the UK, CollectPlus customers can enjoy a high level of convenience, regardless of their location or lifestyle. CollectPlus received over 400,000 new customers during 2017 alone, demonstrating the increasing popularity of the service amongst consumers. The service also ranked no.1 in YouGov’s BrandIndex survey for highest customer satisfaction last year, which is testament to the positive deliveries previously experienced by CollectPlus customers and the future opportunities for Holland & Barrett customers that will come from this new partnership. 
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