Post-Monarch review finds too many passengers flying unprotected - CILT(UK)
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Post-Monarch review finds too many passengers flying unprotected

18 July 2018/Categories: CILT, Industry News, Active Travel & Travel Planning, Aviation


Too many air passengers are flying without adequate protection against the insolvency of their airline, a government-commissioned review has reported.

The review found passengers must have clarity and confidence about the risks of airline insolvency and how they are protected when they travel.

The current protection landscape does not give passengers enough support, is often confusing, and can lead to some passengers paying twice for the same protection while others, whether they know it or not, go unprotected.

The Airline Insolvency Review was established by the Department for Transport following the collapse of Monarch in 2017, and has today (12 July 2018) published its interim report.

Peter Bucks, Chair of the Airline Insolvency Review, said: "Air travel clearly brings huge benefits, connecting people from all over the world, but when an airline goes out of business, it can affect large numbers of people who can often look to their government and the taxpayer to assist them in their hour of need. Too many do not have protection of their own, too often requiring the taxpayer to step in.

"Even though airline insolvencies are relatively rare, we need to be prepared to deal with the consequences for passengers when one occurs. Ensuring all passengers can get home requires organisation, funding and in many cases more than simply rebooking onto other flights.

"The interim report is a key milestone in the Airline Insolvency Review, giving the opportunity to reflect on the views we have heard to date and setting out our initial conclusions. In the next phase of our work, we will continue to engage openly with interested parties as we develop concrete proposals to address these complex issues."

Findings of the review so far have shown that there is no one-size-fits-all solution to repatriating passengers in the aftermath of an airline failure — the best approach will depend on the airline and circumstances of the failure.

In the event of an airline insolvency, the review has identified that the most effective option is to keep the fleet of an insolvent airline flying. However, this is not without considerable challenges, risk and expense.

Therefore it is necessary to ensure a range of options are available, including using existing alternative capacity where possible and chartering additional aircraft. This approach will be described in more detail in the final report.

Other findings of the interim report include:

• the risk of an airline insolvency is significant and if it were to happen, could affect large numbers of people, as was seen in the cases of Monarch and Air Berlin

• current protection measures — such as travel insurance, credit cards, ATOL protection — often overlap, meaning that some passengers have paid for protection twice and others have no protection at all

• there are limits to the numbers of passengers that can be handled by existing capacity and Monarch-style charter operations — this means that larger UK airlines would need to be kept flying in administration to ensure passengers are able to make swift returns home and avoid long delays

• repatriating passengers is likely to require additional sources of funding than are currently available, if the burden is not to fall to the taxpayer — the review is exploring how these additional funds could be made available

• the review will look at the role that awareness-raising among passengers can play, but is sceptical it will deliver a solution to protect the taxpayer fully from the risk of intervention in larger airlines’ failures

The publication of the interim report follows extensive consultation, including 2 public evidence sessions held in London and Manchester.

This has allowed the review team to discuss issues raised in the responses to the call for evidence, as well as offering those with an interest the opportunity to speak directly to the chair and review team. It represents a progress report on its analysis to date and sets out the programme of work it intends to undertake to inform its final recommendations.

Recommendations will be developed as part of the final report, due to be published at the end of the year.

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