Leading online fashion retailer ISAWITFIRST.com – exclusive fashion partner of ITV2’s 2019 Love Island series – has partnered with CollectPlus, the UK’s largest independent store-based delivery and returns service, to offer Click & Collect to their customers at 7,000+ CollectPlus Points across the UK. ISAWITFIRST.com customers can now pick up their purchases from any store in the CollectPlus network at a time that is convenient to them.
ISAWITFIRST.com is committed to bringing customers the hottest trends and must have fashion through innovative and unique shopping experiences. Their customers will now be able to use the CollectPlus Click & Collect service, which costs £2.99 for delivery within two working days.
With the majority of CollectPlus Points open early until late, fans of Love Island will be able to collect their online shopping at a convenient time for them – even, after Love Island has finished!
CollectPlus will confirm when customer orders are ready to collect via email and/or SMS and will send reminders after three and seven days of the parcel arriving at the selected collection point, in case the customer isn’t immediately able to collect their purchase. Customers will be able to easily track their orders using the CollectPlus app, and also benefit from free Returns via CollectPlus Points within 30 days.
Andrew Peeler, CEO at CollectPlus and Yodel, said: “As one of the UK’s leading fashion brands, we are extremely excited to add ISAWITFIRST.com to our growing list of Click & Collect clients. To assist their busy lifestyles, Click & Collect will enable ISAWITFIRST.com customers to shop online for products they love before collecting deliveries at their own convenience. We look forward to working with ISAWITFIRST.com to bring the latest fashion trends to our ever-growing customer base.”
Andrew Stevenson-Thorpe, Chief Technology Officer at ISAWITFIRST.com, said: “As a brand, we are passionate about the service we provide to all our customers across the full cycle. At every step of the way, we strive to make it the best possible experience for each and every customer. Providing a choice of reliable, convenient and affordable delivery options is essential. Increasingly, customers want the ability to order and have their parcel delivered to a convenient location so they can collect their delivery at a time and place that suits them. We are delighted to be partnering with CollectPlus to offer this robust and proven Click & Collect service. They share our passion for amazing customer service and together we will continue to raise the bar to ensure we provide all our customers with a truly great experience.”
CollectPlus is committed to offering a unique selection of delivery options to all customers – to whom time is increasingly valuable, and efficiency and cost is key. In 2019, CollectPlus was ranked no.1 in YouGov’s BrandIndex customer satisfaction survey in the UK parcel industry.
The Click & Collect business is the sister company of UK independent parcel carrier, Yodel, which handles over 145 million parcels every year and has a relationship with 85 per cent of the UK's top retailers.