Fraport AG’s portfolio of companies spans four continents with activities at 30 airports worldwide. In Europe, Frankfurt Airport ranks first in cargo tonnage and is the fourth busiest airport for passenger traffic. For the past 12 years, Fraport AG has used smartphones and tablets across seven of its key departments, including staff transport and luggage handling. 

The SOTI ONE Platform is critical in supporting Fraport AG’s ground handling services, who manage over 120,000 items of luggage each day for over 69.5 million passengers per year. 

With thousands of mobile devices from various manufacturers across multiple operating systems, Fraport AG relies on industry leading SOTI MobiControl, a critical component of the SOTI ONE Platform, to help their business-critical mobility strategy take flight.

“As a forward-thinking organisation, we wanted to give our staff modern tools that would enable them to provide the first-class service that our customers are used to,” said Maximilian Rassmann-Gabriel, Logistics and Project Manager at Fraport AG. 

“We needed to remove old infrastructure and introduce a new device fleet. Without the easy-to-use, scalable and reliable features of SOTI MobiControl, this would have not been possible. We are certain, that in the years to come and as we grow as an organisation, SOTI will help us secure the future success of our company."

One area Fraport AG uses SOTI MobiControl for is baggage handling. Using Zebra scanners, managed by SOTI MobiControl, Fraport AG can ensure that luggage is ready and on-time for time-sensitive passenger operations. For ground handling, the use of SOTI MobiControl means Fraport AG can optimise the planning, communication and location of the shuttle buses used by the ground control team. 

In the past, shuttle drivers were told via radio that a delivery shuttle was needed, meaning that all drivers would rush to their vehicles. With SOTI MobiControl, Fraport AG can communicate with the driver who is closest to the location to tell them that they need to pick up ground handling staff. This has resulted in a huge increase in the efficiency and speed of transporting staff, as well as saving fuel.

"We are delighted to see how Fraport AG has used SOTI MobiControl to improve efficiencies and reduce its environmental impact. Fraport AG is a great example of how an enterprise should be using the SOTI ONE Platform to drive operational success, and save time and money,” adds Stefan Mennecke, Vice President Sales Central Europe at SOTI.

Fraport AG chose SOTI MobiControl due to the competitive price to performance ratio, as well as the extensive consultation and support before and during the implementation. Fraport AG is also using the SOTI ONE Platform to:
- Manage content and applications
- Limit business downtime using SOTI’s remote support service
- Protect company owned data