This week, 45 information and advice sites have opened across the UK to make sure hauliers have everything they need to prepare for the end of the transition period.

The Covid-19-secure sites, which are located at key motorway service stations and truck stops across the UK road network, offer hauliers one-to-one training on the new ‘Check an HGV’ service and upcoming changes to border processes that come into effect at the end of the transition period. The training will be available in up to 13 languages to provide support to hauliers from a range of EU countries.

This roll-out follows the success of 5 pilot sites that were opened earlier this month. In just under two weeks, these sites have already helped almost 7000 visiting hauliers with 100s taking part in one-to-one training on the new processes.

Hauliers visiting any one of the 45 information and advice sites will be met by one of the 1000 staff members who will be on hand to answer questions and walk them through the documents they will need to keep travelling to, from and through Europe. Those who require additional information on how to use the ‘Check an HGV’ service will be able to make use of onsite offices for further training if required.

These sites are part of a wider information campaign that prepares hauliers for the new customs procedures coming into place at the end of the transition period. The campaign, launched in October, utilises radio, press and digital advertising to ensure that hauliers have the correct documentation for each stage of their journey, reducing the risk of delays at the border.