The Welsh Government’s not-for-profit transport delivery partner, Traveline Cymru has signed deal with Transport for Wales (TfW) to improve public transport information.
Building on the success of the popular Traveline Cymru service, the company that owns it, PTI Cymru has joined the TfW in a deal agreed by the Welsh Government to create an integrated public transport information centre fit for the future.
The move has been welcomed by both TfW and PTI Cymru, as it pools the existing customer experience talent and resource together under one umbrella to take the customer experience offer to the next level.
TfW’s Commercial & Customer Experience Director, David O’Leary, said: “Over the last three years we’ve developed a deeper understanding of our customers, invested in our network and started to create a culture where the customer is at the heart of our decision-making. We’ll be continuing this work over the next five years, and we’re committed to developing our customer engagement, making our network more accessible for all, improving the information available to our customers and bringing innovative solutions to improve experience. The PTI Cymru team who’ll be joining us will play a crucial role in helping us make this all happen.”
Customers will see no change as the Traveline service will continue to operate as business as usual for the time being, while TfW gets on with fully integrating the business. Continuing to provide high quality public transport information will remain a top priority, this includes the dedicated service from the customer information team.
TfW is also pleased to announce the creation of a new ‘Integrated Transport Advisory Panel’ to advise and support its work to integrate information, ticketing and infrastructure across transport in Wales. The existing PTI Cymru board members have been invited to join and contribute their expertise and insight into this work.