The Department for Transport has extended Avanti West Coast’s contract for a further 6 months after they've said significant improvements have been made since October.
This decision comes almost 6 months after the operator was initially put on a short-term contract by the government and ordered to develop a recovery plan aimed at addressing poor performance on vital West Coast Main Line routes, including between Manchester, Birmingham and London.
Shortly after being placed on this contract, the Transport Secretary travelled to Manchester to meet with stakeholders to further understand what could be done to address the situation and improve services. This led to the decision to introduce a recovery timetable which has significantly reduced reliance on overtime working and has seen services increase from 180 trains per day to 264 on weekdays – the highest level in over 2 years.
Mark Harper, Transport Secretary, said:
"The routes Avanti West Coast run are absolutely vital, and I fully understand the frustrations passengers felt at the completely unacceptable services seen last Autumn. Following our intervention, Rail Minister Huw Merriman and I have worked closely with local leaders to put a robust plan in place, which I’m glad to see is working.
"However, there is still more work to be done to bring services up to the standards we expect, which is why over this next 6 months further improvements will need to be made by Avanti West Coast."