Transport for London (TfL) has unveiled new proposals to improve customer service on its Underground network.

According to officials, the plans will see staff come out from behind glass screens, making them more on hand to assist commuters. Those unfamiliar with the Tube system will also be assisted by new visitor information centres situated at the busiest stations, which will be on hand to give them any advice they require.

To aid flexibility, TfL announced that from 2015, a 24-hour service on key parts of the route would run on weekends. Meanwhile, the organisation stated it would introduce simpler ticketing processes, including contactless bank card payments. Bosses believed this would help run the network run more smoothly. 

Mike Brown, managing director of London Underground, commented: "We will be emulating the levels of face-to-face customer service we gave during the 2012 Games, with more staff available in stations to help and advise passengers."

He also denied TfL's modernisation proposals were forcing staff to leave their jobs. He claimed this was due to the fact that 650 workers have expressed a desire to take advantage of the company's voluntary redundancy scheme and because the company is also expected to need an additional 200 employees at weekends to cover its 24-hour service.