DHL Express relaunches international same day service - CILT(UK)
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DHL Express relaunches international same day service

04 September 2023/Categories: CILT, Industry News, Freight Forwarding, Logistics & Supply Chain, Operations Management


DHL Express has relaunched its international Same Day Service for customers in the UK with emergency delivery needs, or with items that cannot be sent through the Express network.

Opting for the Same Day service ensures a shipment will be sent via the fastest available mode of transport, utilising DHL’s trusted specialist service providers.

Available to all customers; Same Day is primarily aimed at businesses that need to send time-critical documents, medical supplies, or spare parts for linefeed needed to prevent costly delays. Those in the aviation, pharmaceutical, automotive and energy sectors will be able to benefit from this service.

Duncan Heron, VP at DHL Express said: “In the current environment with pressured supply chains and the increase in just-in-time manufacturing, as well as the need to safeguard brand reputation by delivering on promises, we recognise that an international same day service is more important than ever.

“Customers booking a Same Day service through us can take advantage of a wide range of trusted suppliers, that have all signed up to our rigorous SLAs – so they can rest assured they’re getting the best possible service in their time of need” he added.

The Same Day service grants customers access to a number of features, customising the delivery based on their specific needs. This includes having an on-board courier who will hand carry items from pick-up to drop-off, using dedicated vehicles for shipments with a temperature control need, and specialist transport for dangerous goods.

The service can be booked through the Support Service Group, a customer’s usual DHL contact, or via the new portal for existing DHL customers.

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