TfL launches six-month trial for assisted travel on DLR - CILT(UK)
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TfL launches six-month trial for assisted travel on DLR

16 May 2024/Categories: Industry News, Active Travel & Travel Planning, Logistics & Supply Chain, Rail


Transport for London (TfL) and KeolisAmey Docklands (KAD) announced they have launched a six-month trial to help make journeys on the DLR more accessible.

Time slots will be available for customers to pre-book travel support at least two hours before their journey and the trial will run daily between 7am to 7Pm.

Short term requests can also be made by phone for journeys less than two hours but will be dependent on staff availability.

Once a booking is confirmed the customer will be met at the start of their DLR journey by a DLR staff member who will accompany them throughout their trip.

Trish Ashton, TfL's Director of Rail and Sponsored services, said: "Making London more accessible and inclusive is a priority for TfL.

“DLR stations have been step-free since it was introduced, but we know that only addresses one element of accessibility.

“Access DLR, along with the new DLR trains, will make the DLR network more widely accessible to the growing community around east and southeast London.

“We hope that more Londoners will feel comfortable using DLR services with these improvements in place."

Anyone aged 18 and over who requires assistance to travel will have access to this initiative as it covers mobility, visual impairment and mental health needs.

Liam O'Carroll, London Sight Loss Councils, said: "London Sight Loss Councils welcomes this new trial.

“The ability to pre-book assistance on DLR journeys should really enhance blind, partially sighted and disabled passengers' travel experience on the network and remove much of the anxiety associated with navigating DLR stations.

We also welcome that the service can be booked by phone which is hugely important for those who find booking online a barrier.

“We hope that London residents, including blind and partially sighted people, will feel encouraged to make greater use of the DLR and urge everyone to give as much feedback as possible on the service to help the operator understand its impact.

Seb Dance, Dbuty Mayor for transport expressed that this trail will help cerate a “fairer, more inclusive London” stressing the importance of an inclusive transport network within the city.

TfL additionally mentioned that this trial also follows other projects as they look to introduce 54 new DLR trains by the end of 2024.

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