UK Mail hub working well after promising Christmas performance - CILT(UK)
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UK Mail hub working well after promising Christmas performance

20 January 2016/Categories: Industry News


UK Mail performed well during the peak Christmas trading period and its new hub is "working effectively", according to chairman Peter Kane.

During its busiest time of year in 2015, UK Mail managed to retain high levels of customer service despite the continued rise of volumes of post to be processed and distributed, reports Logistics Manager.

In a trading statement, the company said that its actual performance had met its projected performance during the Christmas period and Mr Kane commented that UK Mail now expects the "full year profit to remain unchanged".

UK Mail experienced problems with profit in the first half of last year, due to the company's relocation to a new hub, which saw a necessary increase in the company's operating costs.

During the move, the company said that it also experienced "increased customer churn", which was partly responsible for the reduced profits at the beginning of last year.

However, the new hub began to pick up in the third quarter of 2015 and Mr Kane said that it is now working well and "delivering good service levels to our customers".

He added that "the key challenge is to drive the planned efficiency savings from the hub while further developing our customer offering".

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