Next to improve delivery services with collect and return options - CILT(UK)
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Next to improve delivery services with collect and return options

29 March 2016/Categories: Industry News


Large UK-based fashion retailer Next, is to improve delivery services for its customers with new collect and return options.

The brand will also be adopting a new two-hour window with its customers to enable more successful home deliveries, reports Logistics Manager.

Next expects to roll out its new collect and return system by September this year, which it will carry out through third-party parcel shops.

The two-hour home delivery model is hoped to be up and running by December, if not before.

Sales performance for the year up to January 2016 showed an operating profit rise of 4.9 per cent to £851.8 million for the firm, while sales were up 3.7 per cent to £4 billion.

The company's strongest growth came from its Next Directory, therefore necessitating an improvement in its delivery model.

Although this performance appears positive, chief executive for the company Lord Wolfson remains tentative. He said: "It looks as though we may be set for a challenging year, with economic and cyclical factors potentially working against us. We are very clear about where we need to focus our energies in the year ahead."

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