CILT publish Bus & Coach Driver Shortage Survey results - CILT(UK)
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CILT publish Bus & Coach Driver Shortage Survey results

10 June 2016/Categories: Press Releases, Active Travel & Travel Planning, Bus & Coach, Transport Planning, Institute News

Busmark, the bus and coach benchmarking club of the leading professional logistics and transport body, The Chartered Institute of Logistics and Transport (CILT), has published its findings from a recent Busmark survey addressing the current driver shortage in the industry. 

Over 50 drivers from Busmark operators including; National Express, Reading Buses, Abellio and McGill’s took part in the survey and the Institute will use the findings to inform the debate and raise the profile of the industry.

The responses to the bus and coach driver survey highlighted four possible solutions to the challenge of attracting and retaining professional drivers, including: enhanced rewards, improving the industry image, increased corporate social responsibility and improved relations between employers and employees. 

Busmark will use this data to help share best practice, solutions and innovative thinking in dealing with the associated issues.

Key findings of the survey include:

  • 79% of drivers believe it is the responsibility of bus and coach companies to find solutions to the issues
  • 44 participants cited unsociable hours as a factor for the driver shortage
  • There is a poor general public attitude towards drivers
  • 39 participants believe the Government should help improve the industry image
  • 52% of drivers do not feel as satisfied with their role as they once used to
  • 29 participants feel staff development initiatives would help deal with the driver shortage

Austin Birks, Chair, Bus & Coach Forum, CILT, said: “We greatly appreciate the effort made by all our Busmark members who participated in the driver survey. The results made interesting reading and we will now consider how best we can encourage people to join the industry.”

To view the survey results in full, click If you would like to get involved in the discussion going forward then please contact Graham Sheen, Business Services Administrator (Benchmarking), CILT, email: or tel: 01536 740123.


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