Holland & Barrett is responding to the rise in demand for Click & Collect by joining forces with InPost UK, making it more convenient than ever for shoppers to receive their online purchases.
Launching the new service on 18th July, Holland & Barrett is going to offer its customers the option to get their deliveries sent to one of nearly 1,100 automated InPost parcel lockers across the UK. This new service will allow Holland & Barrett customers to order their favourite items online and pick up those purchases within a matter of seconds 24 hours a day, 7 days a week at locations near their homes, offices or places they frequent during their busy lives. It also includes notifications on delivery times via email and text, eliminating waiting-in times and uncertainty about the whereabouts of a parcel. On average, locker locations are no more than two miles away from average urban customers, making it more convenient than ever to receive orders.
The new partnership will be supported by an online and Social Media campaign to raise awareness and engage Holland & Barrett customers on the benefits of the new service.
Emma Mead, Director of E-Commerce at Holland & Barrett International, said: “We have seen a big increase in online orders over the last year, which comes as no surprise as our customers are often time poor and not in a position to wait at home during the day for their deliveries to arrive. At the same time, many can’t receive any items at work, but would rather pick up their purchases in a location and at a time that’s convenient for them, e.g. on their way home from the office. The partnership with InPost UK is the perfect solution for us, as it makes failed deliveries a thing of the past and increases customer satisfaction.”
Ian Caminsky, CEO at InPost UK, added: “The e-commerce sector is growing rapidly, offering a real opportunity for retailers to grow their sales through this channel. However, they have to be in a position to offer a delivery service that is not only reliable but also sophisticated, convenient, and easy to use if they want to keep their customers happy. Our new partnership with Holland & Barrett is exciting for us as a business, as it represents our first step into the Health Products industry and we are pleased it is with such a well-respected brand.
“Holland & Barrett’s product offering is synonymous with making people feel better in their own skin, and we are looking forward to supporting the company in making their range more conveniently accessible than ever before.”