The CILT(UK) – IOM Level 5 Certificate in Operations Management for the Service Environment

Customer demand led qualification designed to provide an in-depth knowledge of the service environment and operations management, giving a good overview of all the necessary elements and providing an excellent springboard to further development and career achievement.

To download the Qualification Syllabus click here.

Who is the qualification for?

The Level 5 Certificate is suitable for individuals new to the profession and also for those already employed in a service environment who need to understand more about the context of their job and gain recognition of their knowledge and skills.

This qualification is open access, although Learners would benefit from having some prior knowledge of the operations management and the service environment industries.

Content

To achieve this qualification Learners must complete three mandatory units, as detailed below:

• Business for Operations Managers

This unit looks at the local, national and international environments that influence business development and the factors that affect operations. Business goals and their communication throughout organisations are introduced, as well as the concept of people working together, teamwork and management styles. The unit also looks at quality, cost management and performance measurement.

• Service Operations Planning and Scheduling

This unit is designed to provide a basic knowledge and understanding of service operations orientation, the marketing processes and the extended marketing mix. It aims to provide a framework from which to build service operations planning knowledge and skills in serving consumer needs.

• Added Value for Service Operations

This module is designed to provide knowledge and understanding of how service operations can add value to an organisation. It aims to explore the capabilities and competencies demanded in a service operation fulfilling consumer requirements. The channels of distribution and transportation issues are examined, together with alternative methods of supply with trading using remote access to customers.

How long does it take?

The guided learning hours for the qualification are 170.