The CILT(UK) – IOM Level 5 Diploma in Operations Management for the Service Environment
customer demand led qualification that provides Learners with more detailed and specific coverage of the service environment and operations management elements in order to progress them in their further professional development.
To download the Qualification Syllabus click here.
Who is the qualification for?
The Level 5 Diploma is aimed at individuals working on a managerial and/or supervisory level involved with planning and implementation at an operational level.
This qualification is open access, although Learners would benefit from having some prior knowledge of the operations management and the service environment industries.
Content
To achieve this qualification Learners must complete seven mandatory units, as detailed below:
- Operations Management Strategy
This unit is intended to provide an understanding of how the overall internal and external environment of an organisation has an impact on business performance in an economy. It is designed to demonstrate the need for communicating the strategy in the deployment of supply chain resources. The strategic dimensions of marketing, product and operations are considered from a multinational perspective.
- Operations Resource Management
This unit is intended to show the importance of managing the physical, human and financial resources of organisations in an effective manner in order to maintain business competitiveness in the continuously changing market place. The unit provides knowledge of production/service planning and control to meet ever-changing customer requirements. It also focuses on managing change and the need for continuous improvement in organisations.
- Business Excellence for Operations Managers
This unit is designed to provide a practical understanding of the ‘Business Excellence’ concept as it is applied to the supply/demand chain. A basic history is included, tracing the origins and philosophy of current thinking on Business Excellence. The unit goes on to explore current practice in operations management excellence, business structure, planning for excellence and rapid market response.
- Customer Focus in Operations Management
This unit provides a detailed understanding of customer expectations and the role of the customer in determining the demand for a company’s product or service. The unit also provides the participant with a detailed understanding of the decision-making necessary to maintain the control and direction of a business in order to provide customers with the highest service in meeting their needs.
- Service Operations Planning and Scheduling
This unit is designed to provide a basic knowledge and understanding of service operations orientation, the marketing processes and the extended marketing mix. It aims to provide a framework from which to build service operations planning knowledge and skills in serving consumer needs.
- Added Value for Service Operations
This module is designed to provide knowledge and understanding of how service operations can add value to an organisation. It aims to explore the capabilities and competencies demanded in a service operation fulfilling consumer requirements. The channels of distribution and transportation issues are examined, together with alternative methods of supply with trading using remote access to customers.
- Operations Management Project
The project is an important and integral element of the Diploma course and must be completed satisfactorily for the Learner to be eligible for the award.
How long does it take?
The guided learning hours for the qualification are 480.