More than 90% of disabled people face barriers when using at least one mode of transport in the UK, according to new findings from the National Centre for Accessible Transport (NCAT).
Data gathered from 1,195 respondents on its Community of Accessible Transport panel shows persistent obstacles across rail, streets and public spaces. Overall, 92% reported experiencing difficulties, while 77% said these challenges negatively affect their physical or mental wellbeing. Three-quarters admitted to feeling stressed when travelling.
Rail services remain a major concern. Among wheelchair, scooter or cycle users, 82% reported barriers to step-free access when boarding or leaving trains. Two-thirds experienced problems at step-free stations, and nearly 62% cited difficulties accessing staff assistance. Passengers travelling with support dogs also highlighted shortcomings, with 82% encountering issues with staff help, 73% struggling to access onboard information and 64% facing step-free access barriers.
Beyond rail, inaccessible streets and pavements were frequently identified as limiting independent movement, even before reaching stations or transport hubs.
The findings are publicly available through NCAT’s online dashboard, which includes more than 1,200 searchable comments detailing lived experiences. Users can filter responses by impairment type, transport mode and region.
While government reviews and industry pledges have emphasised accessibility improvements, the data suggests progress remains limited. The Accessible Transport Policy Commission has been engaging policymakers, including former Transport Secretary Louise Haigh, to push forward the Accessible Transport Charter and drive systemic change.