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Johnson & Johnson

Customer Logistics Services is a part of the Johnson & Johnson family of companies,  which has more than 250 operating companies in 60 countries. A multi-national manufacturers of pharmaceutical, diagnostic, therapeutic, surgical, and biotechnology products, as well as personal hygiene products J&J ...employs approximately 129,000 people. Our worldwide headquarters is in New Brunswick, New Jersey, USA.

Our Family of Companies comprises:

· The world’s sixth-largest consumer health company

· The world’s largest and most diverse medical devices and diagnostics company

· The world’s fifth-largest biologics company

· And the world’s eighth-largest pharmaceuticals company

CLS  was set up in 2011 to enable alignment of all supply chain activities across all J&J sectors ( MDD, PHARMA & Consumer)  worldwide. Splitting into Clusters while encompassing these sectors would enable J&J to leverage existing competencies and knowledge across all sectors while driving efficiencies & cost savings as the level of potential duplication reduces.  Although in relative infancy CLS have already ensured $15MM dollars of savings for Johnson & Johnson as a company in EMEA alone during 2012.

The top level strategic imperatives of this organization are set out below:

  • Establish an end-to-end Supply Chain competency model for Consumer, MD&D, Pharma and CLS
  • Set consistent talent management practices across the JJSC organization
  • Provide clarity of expected skills and abilities, and create a culture of self-directed development
  • Reinforce “One Supply Chain” across sectors and functions
  • Build capabilities aligned to business priorities
  • Enable movement of talent across functions, sectors and regions
  • Increase employee engagement and talent retention
  • Closer alignment of Supply Chain and other related functions based on shared competencies and defined career paths

Customer Service – ordering/invoicing the right products for the customer (not in scope in EMEA)

Warehousing – pick and pack the right products for the customer

-Transportation  - delivering products to the customer at the right time

- Businesses Services – ensuring the right data, systems, processes and capabilities are in place to enable an exceptional customer experience

- Customer Experience – make it easier to do business with J&J by improving consistent/reliable accessibility, quality and responsiveness of our services, while innovating the customer experience

Market/Channel Access – enable/design the reach and method of delivery to allow access to emerging markets and serve existing markets in new ways

Risk & Quality – set strategic direction for anti-counterfeiting measures; influence safe & secure operational practices; influence related industry standards; implement one quality system framework for CLS

Logistics Network Optimization - optimize the footprint of DC’s and call centers; optimize the transportation network; optimize the processes and leverage our scale to enhance our capabilities.


The aim of all this is to establish a worldwide platform which will enable J&J to give the best, most comprehensive medical support to our patients & customers worldwide.

Visit the website for more information: 


Registered Office:

Earlstrees Court, Earlstrees Road, Corby
Northants, NN17 4AX
Main Switchboard: 01536 740100

Company Registration Number: 2629347 
(A Company Limited by Guarantee)
Charity Registration Number: 1004963

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