CILT(UK) Level 3 Certificate in Road Passenger First Line Management

The CILT(UK) Level 3 Certificate in Road Passenger First Line Management is developed for drivers/technicians to acquire the knowledge and skills to become a Supervisor/Junior Leader.

To download the Qualification Syllabus please click here.

Content:

The qualification comprises of three mandatory units:

Road Passenger Company Operations

This unit is designed to help those working at a supervisory level or wishing to become a supervisor. The unit takes a detailed look at the operation of road passenger transport, looking back into the history and regulations which have shaped and developed the operations seen on the road today.

The unit also takes a detailed look at some of the operational practices, such a creating bus services, scheduling drivers and vehicles, partnership working with local authorities. The unit finishes by looking at the legislation which currently controls and regulates the road passenger transport industry, which supervisory staff need to be aware of and comply with, making this one of the safest forms of transport.

Road Passenger Company Finances

This unit is designed to help those working at a supervisory level or wishing to become a supervisor. Supervisors are often directly involved in gathering data, protecting revenue and controlling costs sometimes without the understanding of why they are doing this and how important this is to the success of the business.

The unit takes a detailed look at the finances behind a road passenger transport business, looking at the sources of income, the data generated and information required both internally and externally. The supervisor will be able to see the important role they play in ensuring the business collects and accounts for all its revenue, can understand the purpose of supplying information where required, as well as their role in controlling costs, achieving targets and contributing to the profitability and success of the business.

Managing People in our Road Passenger Company

This unit is designed to help those working at a supervisory level or wishing to become a supervisor in a road passenger company. The unit will assist the supervisor to achieve the best performance from staff, whilst maintaining a dedicated and motivated workforce delivering a good quality of service.

The unit takes a detailed look at ways in which staff can be motivated and managed, the importance of team work, leadership and communication. The unit also explores basic employment legislation and disciplinary procedures used at the front line of any operation.

How long does it take?

The guided learning hours for the full qualification are 240.
This comprises 80 hours per unit. 

The registration period, during which a learner should complete the qualification, is two years.

For further information please contact our Professional Development team on 01536 740 166 or pd@ciltuk.org.uk