Customer Manager at Network Rail
I was drawn to the Network Rail General Management scheme due to its flexibility, opportunity, and ability to pursue any career path within the rail industry alongside the expert training and professional development I would receive.
I spent most of my graduate scheme within the System Operator Function in placements such as Strategic Planning, HS2 Integration, Capacity Planning and Stations (front line). I joined the Freight and National Passenger Operators (FNPO) team initially as a short-term placement at the start of COVID-19 (March 2019) but quickly realised how high profile rail freight became during the Pandemic. Whilst passenger numbers dropped, freight services only increased in line with consumer demand for food and other critical supplies. I wanted to be a part of this shift and promote the importance of rail freight on the economy.
I am now working as a Customer Manager, managing the customer and commercial relationship between Network Rail and Freightliner as well as other smaller operators. This includes delivering on my customer’s business objectives, optimising income generation, and exploring opportunities to promote rail freight and increase growth.
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