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Wed, 24 June 2026 · 12:30 – 14:00

Developing A National Approach to Managing Disruption

Location:
Online
Region:
N/A
Community:
Transport Management, Safety & Compliance
Register for event

Join this webinar hosted jointly by TPS and CILT

This webinar session will explore how the UK can move toward a more consistent and strategic approach to disruption planning and mitigation. It will outline the benefits of Travel Demand Management (TDM) being implemented in conjunction with planned works to the network and provide a platform for practitioners, policymakers, and industry experts to discuss opportunities arising from the publication of the Better Connected strategy to shape thinking around potential national guidance on TDM.

Purpose of the Session: The webinar will examine the need for national-level guidance to support authorities and delivery bodies in planning, communicating, and managing disruption arising from major schemes. It will look at what TDM strategies are and how these can be consistently embedded into project development, appraisal, and long-term planning.

Speakers

Chloe Williams (Chair)- Travel Behaviour Change Lead, Arup and TDM Forum Chair, CILT(UK)

Alistair Ryder – Active Travel and Travel Demand Management, National Highways

Alistair Ryder is the National Highways Team Leader for Active Travel and Travel Demand Management. Alistair has extensive experience of transport planning including active travel and integration projects, plans and strategies. In his role at National Highways, he has more recently overseen projects seeking to reduce the impact of disruption on the Strategic Road Network through presenting travel choice options.

Helen Wrigley - Senior leader in Travel Demand Management, Transport for London

Helen Wrigley is a senior leader in Travel Demand Management (TDM) at Transport for London, with a focus on disruption mitigation, network resilience and incident response, across large, complex transport systems.

With more than 21 years at Transport for London, Helen has led the development and delivery of TDM approaches that support effective planning, governance and operational decision-making at scale.

She currently leads a portfolio of strategic programmes aimed at reducing customer, operational and reputational impacts arising from major incidents, infrastructure works and major events across London’s transport network.

Her work supports practical behaviour change while recognising the balance between longer-term network objectives and the immediate demands created by disruption.

Dan Panes - Head of External Communications, Great Western Railway

Dan Panes is Head of External Communications at Great Western Railway (GWR), where he leads strategic communications, reputation management and media relations across one of the UK’s largest rail networks.

With extensive experience in crisis communications, integrated campaigns and travel demand management, he has helped coordinate customer communications and travel planning around major events including Glastonbury Festival, the Rugby World Cup, the Royal Wedding in Windsor and the UEFA Champions League Final. Dan specialises in bringing together transport operators, venues and organisers to help deliver better coordinated journeys and experiences for customers.