dotdigital CPaaS is the cloud-based, scalable omnichannel messaging solution for businesses everywhere. We help logistics companies across the country leverage the channels your end-customers are already using, from SMS, to Facebook Messenger and even WhatsApp. This way you can seamlessly support, engage and convert at every touch point, making your last-mile journey feel like the last inch. This frictionless form of communication improves efficiency, enhances the customer experience and also has rich opportunities for revenue generation.
Unlike other messaging solutions, dotdigital supports 2-way messaging, enabling the recipient to reply to your send in order to remove friction and the cost and frustration of call centres, solve problems such as incorrect addresses or items being out of stock, and engage in conversations that make shipping or delivery processes more efficient than ever before.
What’s more, our CPaaS solution integrates with ease into your existing CRM, making alerts, reminders and notifications effortlessly personalised, and customer records updated in real-time. The benefit of our industry-leading One API means that you can integrate now and have access to one or all of the channels which we offer, future proofing your business for years to come, enabling you to keep up with the speed of ever-increasing consumer demand by outsourcing that task to us, the messaging experts.
With over 17 years in the industry, we’ve been amazed to see the problems that have been solved with our technology in the logistics sector, from streamlining driver journeys (alerting them of road closures or weather warnings) to rectifying incorrect addresses before the point of failed delivery and setting up a sophisticated notification systems for stock management without the hassle, the One API from dotdigital CPaaS is the supercharged engine driving logistics companies everywhere.
Visit the dotdigital website here to find out more.