Resource Hub
Discover sector-specific insight, faster. Search by topic or professional sector to uncover relevant webinars, Focus magazine articles, policy insight, case studies and more to support decision making and career development.
Building a Customer-First and People-Centred Culture at Transport for Wales
CILT(UK)
This webinar shares how Transport for Wales is embedding a customer‑first, people‑centred culture across its organisation, focusing on values, leadership, staff engagement and service design that put passenger experience and employee wellbeing at the heart of decision‑making.
Developing a Missions-based Transport Strategy for the South East
CILT(UK)
This webinar explains how a missions-based approach is being used to shape Transport for the South East’s new regional strategy, showing how five missions on connectivity, resilience, inclusion, decarbonisation and sustainable growth will guide future investment and policy.
Consumer Behavious in Retail Returns
CILT(UK)
This webinar explores how consumer behaviour shapes retail returns, highlighting why shoppers send products back, how policies and convenience influence their decisions, and what retailers can do to reduce costs while protecting loyalty.
Bus Users Scotland
CILT(UK)
This event brings together Bus Users Scotland and CILT(UK) to explore how bus passengers’ voices shape better services, policy and investment across Scotland. It looks at Bus Users Scotland’s role in handling complaints, monitoring services and working with government and operators, and discusses what needs to change to improve reliability, accessibility and the overall passenger experience.
Stansted Airport Sustainable Development Plan response from CILT(UK)
CILT(UK)
This response to the Stansted Airport Sustainable Development Plan (SDP) issued in December 2024 covers five key issues: Demand Forecasts, Fleet Mix, Cargo Activity, GHG Emissions and Surface Access.
Getting to know your Knowledge Centre
CILT(UK)
This short webinar introduces the Knowledge Centre, showing you how to find, access and use its resources effectively so you can get more value from its tools, content and support.
Accessibility and Inclusion Committee Meeting
CILT(UK)
This recorded meeting covers updates and discussions from the Accessibility and Inclusion Committee, focusing on current projects, issues and actions to improve access, remove barriers and make services more inclusive for disabled and disadvantaged users.
The Future is Here Autonomous Drone Delivery in Supply Chain Management
CILT(UK)
This webinar examines how autonomous drone delivery is moving from pilot projects to real supply chain applications, highlighting use cases, technology, regulation and the potential for faster, greener and more cost‑efficient last‑mile logistics.
Getting to know your Knowledge Centre AM
CILT(UK)
This short webinar gives a guided tour of the Knowledge Centre, showing you how to find, search and use its online catalogues, news, and research tools so you can support your work and study more efficiently.
Rail fares and ticketing: A blueprint for action
CILT(UK)
There have long been calls for changes to the rail fares and ticketing arrangements.
