Speakers:
Sara Duncan, Head of Transport & Distribution, William Grant and Sons
Sophie Ellis, Head of Planning & Customer Service, Rescu Solutions Ltd
Retailers outsource warehouse operations but never outsource accountability.
In today’s volatile retail environment, 3PL performance directly affects service, cost and brand reputation. Yet many partnerships drift into reactive management and diluted control.
This session explores how senior retail leaders can strengthen governance, sharpen planning and build 3PL relationships that consistently deliver under pressure.
A practical, experience led discussion for those accountable for retail supply chain performance.
Highlights
• Why most 3PL issues are governance gaps, not operational failures
• How to align planning and expectations before peak pressure hits
• KPIs that drive behaviour rather than just reporting
• Managing 3PL partnerships without losing leverage
• Early warning signs of service drift