CILT (UK) You Won the Customer. Now Don't Lose Them After Checkout
Date & Time: 05 August 2026, 12:00 - 12:45
Where: Online
Host: Darren Twiselton, Global Logistics Director, ZigZag Global Ltd
Retailers spend millions acquiring customers, only to lose them through poor delivery, returns, and post-purchase experiences.
New research from ZigZag and Retail Economics reveals why after checkout has become retail's most overlooked growth opportunity, and why the brands that get it right will win the next era of ecommerce.
ZigZag’s Global Logistics Director, Darren Twiselton, shares the data, the lessons, and the actions retailers can take to turn post-purchase experiences into a powerful engine for loyalty and growth.
21 July 2026
Visit to Newhaven RNLI
Newhaven Lifeboat Station, West Quay, Newhaven, East Sussex, BN9 9BX South East
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CILT (UK) Thriving in Supply Chain and Transport: Balancing Career, Wellbeing and Personal Ambition
Online N/A
29 July 2026
Visit to Dover Transport Museum
Dover Transport Museum, Willingdon Road, Whitfield, Dover CT16 2JX South East