Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that ArrowXL by JP Home, the U.K.’s largest and longest-established two-person home delivery and warehousing specialist, has reduced its fleet mileage by approximately 13% using the route planning and execution capabilities within Descartes’ fleet performance management solution suite. By improving productivity and execution during planning and delivery, Descartes has helped ArrowXL by JP Home reduce operating costs and emissions while increasing delivery success rates, revenue per route and vehicle lifespan.
“Our customer-centric team of experts has over 40 years of experience and has completed millions of deliveries for some of the UK’s leading retailers, e-tailers, and manufacturers,” said Rachel Hopkins, Chief Information Officer, ArrowXL. “Our big and bulky deliveries to businesses and shoppers, such as white goods, fridge freezers, washing machines and cookers, create complex distribution requirements. We outgrew our previous planning technology as the outputs it provided no longer gave us logical, valuable delivery insights to support growth. Descartes changed this. The solution now plans 95% of our team’s delivery routes overnight and, by decreasing our dependence on manual processes, we’ve reduced mileage by 13%. More effective planning has also reduced early route terminations from 5% to 1%, which improves deliveries on the first attempt. We’ve also achieved a 4% decrease in deliveries outside of customers’ preferred time windows.”
Descartes’ AI-powered, fleet performance management solution suite helps distribution-intensive companies improve operational efficiency and customer experience. It supports dynamic delivery requirements, including same-day delivery. The Descartes solution improves route productivity by using advanced optimization technology to reduce the distance driven per delivery, which maximizes delivery capacity and reduces costs. ArrowXL’s team has also benefited from Descartes’ user-friendly interface, which makes using the solution straightforward for its planners and delivery teams. Further, it is enhancing ArrowXL’s proof of delivery and appointment tracking as part of the wider project.
“ArrowXL is providing customers with a higher standard of delivery, lowering delivery costs, and enhancing productivity and sustainability while continuing to grow. We’re pleased our technology is part of this success story,” said James Wee, General Manager, Fleet Performance Management at Descartes. “As delivery operations expand, manual planning processes and disconnected tools quickly become limitations. We have a long history of helping customers manage greater delivery volumes with the same resources while improving service levels and operational consistency across their distribution network.”
Learn more about ArrowXL’s success story in this short video, and learn more about Descartes’ fleet performance management solutions.